Hospitality Services Associate

Job Category: Hospitality

Contract Type: Full-Time

Duration: Permanent

Location: USA, Buffalo/Amherst, NY

Salary: $15/hr + Overtime ($22.5/hr) gross

Schedule: 8 hours per day

UNITED STATES WORK PERMIT HOLDERS ONLY

Benefits: Full Benefits provided. (Medical, dental, disability, 401(k)

Overview:

As a Hospitality Services Associate, you will play a vital role in maintaining a clean, organized, and welcoming environment for guests within a hotel. The Executive Housekeeper will tell you your responsibilities each day. Your responsibilities will encompass housekeeping, laundry operations, and common area maintenance. With attention to detail and a focus on providing exceptional guest service, you will contribute to the overall satisfaction and positive experience of our guests.

Duties and responsibilities:

Housekeeping and Cleaning:

• Clean and maintain guest suites, rooms, hallways, lobbies, lounges, communal restrooms, corridors, elevators, stairways, and other assigned areas.
• Perform thorough cleaning tasks, including dusting, vacuuming, sweeping, mopping, and washing windows/tracks.
• Wipe down surfaces, furniture, counters, coffee tables, and other fixtures to maintain cleanliness and presentation.
• Use appropriate equipment, such as vacuum cleaners, shampooers, and dusters, to clean rugs, carpets, upholstered furniture, draperies, and other designated items.
• Ensure the cleanliness of bathrooms, showers, toilets, sinks, and countertops, paying attention to details for a sanitary environment.· Empty trash cans in common areas and dispose of trash in designated outside dumpsters. Replace trash can bags as needed.
• Report cleaned rooms promptly and ensure they are available for guest use.

Laundry Operations:

• Process and manage laundry operations efficiently and accurately.· Cleaning washers and dryers thoroughly each day.
• Sort and weigh soiled and unsoiled linen, ensuring proper classification and tagging.
• Operate commercial laundry equipment, including washers and dryers, to clean and dry linens effectively.
• Fold, stack, and store linen neatly and according to established standards.
• Assist with inventory management, logging quantities of items such as towels, sheets, pillowcases, bedspreads, and laundry detergents/chemicals.
• Deliver clean linen and amenities to housekeeping staff or guestrooms as required.

Common Area Maintenance:

• Maintain the cleanliness and appearance of common areas, including hallways, lobbies, lounges, fitness center, locker rooms, breakrooms, building entryways, and more.
• Perform regular cleaning tasks, such as dusting, vacuuming, sweeping, mopping, and wiping down surfaces.
• Clean and maintain windows, mirrors, and other fixtures to ensure a pleasant ambiance.
• Empty and replace trash bags in common areas and dispose of trash in appropriate locations.
• Assist in the organization and tidiness of storage areas, equipment rooms, and supply closets.

Supply and Equipment Management:

• Monitor and manage inventory levels of cleaning supplies, linens, amenities, and other necessary supplies.
• Check and restock housekeeping carts with supplies, ensuring they are well-equipped for efficient cleaning operations.
• Return items, such as luggage carts, linens, cots, or baby cribs, to their designated storage areas.
• Deliver requested amenities and ensure guestrooms are properly stocked. promptly. This includes drinking glasses, linens, writing supplies, shower curtains, and other bathroom items.
• Report and log all lost and found items according to established procedures.

Guest Services:

• Provide exceptional guest service by promptly acknowledging and attending to guests' needs.
• Respond to special requests and inquiries, accommodating guest preferences whenever possible.
• Offer information about hotel services and amenities.
• Direct guests to the front desk or appropriate personnel for detailed information or assistance regarding local attractions and activities.

Other Duties and Responsibilities:

• Prepare rooms for housekeeping services as needed, including removing bed linens, used towels, bringing used linen to the laundry room, and emptying trash cans.
• Report any maintenance deficiencies, safety hazards, accidents, or injuries to the appropriate personnel promptly.
• Help as needed to address and resolve maintenance issues.
• Follow Personal Protective Equipment (PPE) requirements and report any defective, damaged, or lost PPE, including equipment that does not fit properly, to management.
• Adhere to all safety procedures and be capable of recognizing and acting in emergency situations.
• Ensure that uniform and personal appearance are clean, well-groomed, and professional.
• Always maintain a hospitable service atmosphere, being courteous and attentive to guests' needs.

Qualifications and Skills:

• Ability to work when scheduled, five days a week, and at times including weekends.
• Ability to arrive to work on time when scheduled.
• Ability to learn, follow, and enforce standards for cleanliness with exceptional attention to detail.
• Physically able to move large objects such as carts, large bags of linen, and ironing boards.
• Physically able to operate cleaning equipment such as vacuum cleaners, brooms, and spray bottles.
• Strong customer service orientation, with the ability to effectively communicate with guests and team members verbally or in written form.
• Demonstrated ability to manage workload as assigned, with excellent organization and time management skills.
• Ability to read and recognize suite numbers.
• Ability to operate in a 7-day per week, 24-hour per day business setting.
• Preferred laundry, housekeeping, or janitorial work experience.

Physical demands & Work Environment:

• Constant standing and walking.
• Constant reaching and grasping with hands and arms, stooping, kneeling, crouching, or crawling.
• Frequent lifting up to 50 lbs, pushing/pulling up to 150 lbs.
• Frequent near and far vision.
• Frequent exposure to cleaning chemicals.
• Occasional climbing of stairs.
• Occasional speaking and listening required.

Required documents:

• International passport
• Visa to USA
• Work permit in USA

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